Legal/Refund Policy
Refund Policy
Last updated: September 3, 2026
Refunds based on remaining value
Paid minutes are settled by actual use. As long as an order retains unused, refundable minutes, you may request its remaining value back—there is no fixed 14-day request window.
Eligibility for Refunds
An order may be refunded when:
- It still has unused paid minutes. Minutes consumed by successfully generated audio are not refundable.
- The refund is calculated at the order's original paid rate: amount paid × remaining minutes ÷ minutes granted by that order.
- You have not violated our Terms of Service or engaged in fraud, chargebacks, or abuse; the same value cannot be refunded twice.
How to Request a Refund
Please follow these steps:
- Email our support team at jam@dubbyjam.com
- Include your account email, order/transaction ID (from the confirmation email), and an optional brief reason
- We verify the order's remaining refundable minutes and typically process requests within 2–3 business days
- Once approved, the order's remaining minutes are revoked immediately; subscription priority queue and plan benefits end as well. Refunds go to the original payment method and may take 5–10 business days to appear
Purchases via Dodo Payments
Dodo Payments is our Merchant of Record. You may also request a refund through Dodo buyer support. Final processing follows Dodo’s procedures.
Exceptions
Plans and top-ups
A Plus refund is based on unconsumed plan minutes in the current billing period and ends the plan immediately. Top-ups use the original amount paid for that top-up, and remaining balance is not transferable after a refund.
Historical orders and legal requirements
This policy applies to orders created on or after September 3, 2026. Earlier orders are handled under the policy shown at purchase. Refunds required by law, confirmed duplicate charges, and verified service failures are not limited by this policy.
Contact Us
For refund questions, contact: jam@dubbyjam.com